Verizon Customers Getting a $20 Credit After January 14 Outage

Verizon Says Sorry With a $20 Credit After January 14 Outage

If you experienced service issues with Verizon on January 14, there’s some good news — Verizon is issuing a $20 bill credit to eligible customers impacted by the outage.

The outage caused disruptions for many users, including dropped calls, slow data, and limited service in certain areas. Verizon has since confirmed the issue has been resolved and is offering the credit as a goodwill gesture to affected customers.

How the $20 Credit Works

• The $20 credit is being applied to qualifying Verizon accounts

• Most customers do not need to take action — the credit should automatically appear on an upcoming bill

• Credits may take one to two billing cycles to show up, depending on your account

Who Is Eligible?

Eligibility is based on whether your service was impacted during the January 14 outage. If you believe you were affected but don’t see the credit after a billing cycle or two, Verizon recommends contacting customer support through the Verizon app or website.

How to Check Your Account

You can keep an eye on your bill by:

• Logging into your My Verizon account

• Check your next statement for a line item showing the credit

• Reaching out to Verizon support if you have questions

It’s always nice to see a little relief after an unexpected service interruption, so be sure to watch for that $20 credit if you’re a Verizon customer!